1.

Screen Printing (also known as Silk Screening) is a printing process for use with clothing and non-clothing items. It's the standard printing method for the T-shirt industry.  In a nut shell, ink is passed through an affixed stencil (screen) with the use of a rubber squeegee. To get the design in the screen, a quality black and white positive is made of each design color. With light exposure to a photosensitive screen, each image is burned into place. Therefore, if any changes are to be made to a design, it should be done prior to screen exposure. Click here for more info on Underbases & Flashing, Positives & Screen Setups.

   2. Digital Transfer:

   3. Embroidery:

   4. Pricing:

For all pricing, there are a few factors that determine the final cost:

1. The Number of Garments (More shirts = Less Cost per shirt)

2. The Garment Style and Quality (i.e.: T-shirt vs. Sweatshirt or Heavyweight vs. Beefy T)  

3. The Color of Garment (Whites are Least Expensive, Darks are More Expensive)

4. The Number of Colors in a Design (Less Colors = Less Cost per shirt)

5. The Positioning, Sizing, and Number of Prints per Garment (i.e.: Front, Back, Sleeve)

6. Shirt Size(s) (2XL and up are More Expensive)

7. Printing Process (i.e.: Spot Color Screen Printing, Digital, Embroidery) 

To receive an accurate quote, please submit the above criteria or fill out one of our Quotes Forms and email a copy of your design (or a description of it).

   5. Turn Around Time:

Most jobs are completed within 1 week. The average job takes 2 to 3 business days. If final vector artwork is submitted, some jobs can be shipped out the next day. Rush fees may apply for 1 to 2 day service.

   6. Shipping:

Our standard shipping is with (2 to 3 business day) Priority Mail through the United States Postal Service. Forget having to drive down to a warehouse to pick up a car full of boxes, we ship right to you. Shipping is included with select printing specials. Inquire now, Toll Free: 1-888-395-7853.  

   7. File Formats & Artwork:

Files are best submitted in a vector-based format using CorelDRAW version 7 and up (CDR), Adobe Illustrator version 10 and down (AI) or (EPS) with text saved as outlines or curves. We prefer vector based images, unless hardcopy positives are provided for us. Vector images are different than raster or pixel-based images (i.e.: .jpg, .gif, .tif) in that vector images are created with mathematical precision. Files can be easily manipulated and resized without loss of quality; text and edges are crisp and clean. Due to file size, please do not submit pixel-based files saved as EPS files - this is for vector files only. Also, once your images are in a pixel-based format, they cannot be saved as true-vector files unless they are recreated from scratch by drawing them in one of the aforementioned programs. Note: some Microsoft Word clipart and text is in a vector-based format. So, you can try sending those attachments over.

- Vectorization & Custom Artwork
- Halftoning
- Underbases & Flashing, Positives & Screen Setups

If you are submitting a pixel-based file (JPG, GIF, TIF, BMP, or PNG), please make sure that resolution is above 220 DPI at the final dimensions of your design. We can generally make use of pixel-based designs for simple 1 color or multicolor digital transfer jobs. If you have a multicolored pixel-based image and/or do not have your image(s) in the required format, we charge $45 an hour for vectorization. We also offer design assistance and touchups... and can help you design your ideas from scratch. If you'd like to find out more about digital transfer, please inquire. There are no screen setup fees for digital transfer. This process creates nearly identical, crisp, quality prints... but are limited to white or beige, or light grey colored shirts. The garments last over time, but upon first washing must be dried in a tumble dryer immediately after getting wet in order to lock in colors.

About Fonts:

For vector-based Adobe Illustrator files, please right-click on all areas of text, then choose the option to convert to "Outline." Or, you can attach the font separately by finding them in your C: Drive > Widows > Font folder. If including fonts as attachments, we are on PCs and therefore only accept PC fonts. You can choose from a limited list of fonts on our screenprinting quotes form page -  or you can request a PC font by name. We have about 20,000 fonts. In addition, you can go to the free font website: acidfonts.com. You can choose a font from the site and let us know which one you've chosen. The steps above will make for clean T-shirt printing.

Order Cancellation or Modification: In the case of an order cancellation or modification, if the printer has already commenced working on the order, she/he shall be entitled to full reimbursement for any costs already incurred, including penalties or restocking charges that seller's suppliers may charge her/him.

Experimental Work performed at customer's request, such as sketches, drawings, composition, screens, presswork, and materials, may be charged for at current rates and may not be used without consent of the printer.

Condition of Customer Supplied Artwork: Estimates for printing are based on customer expressing and/or supplying same size and color artwork.

Alterations represent work performed in addition to the original specifications. Such additional work may be charged at current rates and be supported with documentation.

Color Proofing: Because of differences in garments, inks, threads, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job shall constitute acceptable delivery.

Payment Terms: Business or personal check, cash, credit card (Visa, MasterCard, Discover, American Express), money order. Payment information and terms must be collected and agreed upon before commencing work. A 50% deposit will be required on all orders. The balance will be due upon delivery. Past due accounts are subject to 1.5% monthly interest charge; 18% per annum.

Return Checks: A $20.00 service charge will be added for each returned check.

General Warranty: Printer shall disclaim any and all expressed or implied warranties of merchandisability or warranty of fitness for a particular purpose. Although the printer uses quality materials, due to the wide variation in laundering conditions and detergents, printer does not guarantee against fading or shrinkage of garments during laundering.

Substitutions: Printer reserves the right to substitute materials of equal or better quality with notification.

Claims & Returns: All claims must be made within 5 (five) days of receipt and be accompanied by an invoice copy. No goods will be accepted for return without prior authorization. Discounts will only be allowed if the invoice is paid to terms. Define Normal will either replace an item, issue credit, or reimburse a customer for any and all misprints sustained during printing of goods provided by Define Normal. We are not responsible for replacing customer supplied garments or products. Returns are not permitted for reasons other than printer / Define Normal error. Digitally transferred garments are non-returnable and non-refundable.

Delivery: For special or qualified orders, we deliver in person for orders in Bend, Oregon. We ship United States Priority Mail anywhere within the continental US. Delivery transit after print/embroidery completion is dependant upon the USPS’s standard Priority delivery rate of 3 to 5 business days. Define Normal is not responsible for delays due to the United States Postal Service or other courier service. Upon request, we can ship via USPS Express Mail, FedEx, or UPS. Customer is responsible for express rate shipping fees.

Turn Around: Our standard turn around is 5 business days. Orders may be completed in as few as 2 days.

Setup Fees: All screens are the property of Define Normal. Setup fees include printing transparency positives, emulsion, screen prep and exposure. Typically, setup fees will not be charged for duplicate orders if re-ordering within 3 months of first order and it is specified that there will be a re-order. Final digital artwork format modified for customer designs is property of Define Normal - not to be used outside of customer order. If artwork digitizing fees are applied, the customer may have a copy of provided formats. 

Pricing: Piece prices differ for varying sizes, colors, styles, and prints/embroidery. All prices are subject to change without notice.

Define Normal - Screen Printing and Design
20650 High Desert Lane, Unit 3 ~ Bend, Oregon 97701 ~ www.DefineNormal.net
Toll Free Phone (888) 395-7853 ~ Email: DefineNormal2000@aol.com or sales@definenormal.net

Define Normal, since 1997